Shipping information

Our shipping done through Australia Post for both Australian and International deliveries.

Sometimes it is safer, faster and more economical to ship from Mt Buller to Melbourne via Freight.  If this option is viable you will be contacted to see if freight delivery is appropriate as someone needs to be at the delivery address to receive the freight and it is not possible to specify a delivery time.  Generally this option is most suited to business which are attended 9-5 Mon-Fri.

For international deliveries it is best to request a quote as we can determine the best options based on parcel size and weight and offer different delivery options with varying delivery speed and cost.

During the Australian snow season (June - September) it is possible to collect purchases from our Mt Buller store.  Click here to find the location of our shop. 

Outside the snow season call Snowfox on 0419 526 344 to discuss an alternative shipping or collection arrangements.

If the shipping rate provided online does not seem correct, please contact Snowfox to double check the weight and rate for your delivery.

High-value orders may require signature confirmation upon delivery.  This may require the recipient to pick the parcel from their local Post Office.

Return post is the responsibility of the customer unless the item recieved is faulty, incorrect or any other reason requiring the item/s to be reutrned through no fault of the customer.